In order to make these changes you will need an SWRemote Administrative Account to access our Admin Website ( manage.swremote.com ) . If you don't have access you will need to speak to whomever in your office has access to make these changes.
*You can also use this update to make brand new Trucks appear in the Truck Dropdown on the SWRemote login screen.
1. Log in to our Admin Website https://manage.swremote.com
2. Select Master Accounts from the Menu
3. Scroll down until you see the Update Button (below the PayFlow Settings)
4. Press the Update button and a detailed progress indicator will show when/what is being updated, along with the completeness of the update.
5. When the Update is complete, the button will turn green
6. Final Step (For the Tech's Devices)
- Pricebook Updates / Reference Book Updates / Photo Tags / new Usernames in the 'add job' dropdown - Have your Techs go into SWRemote and along the left hand side they will need to press Settings and then press the Force Resync button. For more detailed instructions with visuals on how to reload the pricebook in SWRemote, click HERE .
- Truck(s) Update / Address Change - Have your Techs close and re-launch SWRemote to receive these changes. For more detailed instructions with visuals on how to Quit SWRemote, click HERE .
If a new Truck is still not appearing on the login screen, please review this document:
If you have any additional questions, you may reference our online help documents at www.help.swremote.com, call our support team at 1-800-566-6940 or email a support ticket to our support team at firstname.lastname@example.org.