You see this error message because:

The device you are trying to register is currently registered under another SWRemote company and must first be deactivated for that company. 

Follow instructions HERE to move the device from one account to the other.

If you have any additional questions, you may reference our online help documents at www.help.swremote.com, call our support team at 1-800-566-6940 or email a support ticket to our support team at support@swremote.com.

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