Reason why error occurs
This error is returned from X-charge through your offices SuccessWare21 and comes up when the Credit Card Number is not valid. This could mean the card number was entered incorrectly, or that there is an issue with the card itself.
Steps to fix the issue
Double check and make sure all the card information that was entered exactly matches what is on the credit card. If everything matches, and the issue continues, see if the customer has a second card you can run, as it may be an issue processing the card itself.
If you have any additional questions regarding your pricebook you may reference our online help documents at www.help.swremote.com, call our support team at 1-800-566-6940 or email our support team at firstname.lastname@example.org.