*** It is highly advised to speak with SuccessWare21's Tech Team (1-888-251-2779), to make sure the following instructions will work for you.  

Error received while doing a Test Settings in https://manage.swremote.com: Connection Failed: Service version not support "XXX" (swapimgrdm103d) error.

Why does this happen?

This error occurs when the your version of SWAPI is outdated (usually occurring after SuccessWare21 is updated, but not SWAPI).  SWAPI is the utility that passes information back and forth between SWRemote and SuccessWare21.

How can I fix this?

You can attempt to update SWAPI

On the Server, Right Click SuccessWare21 & Run as Administrator.

21 -> Setup -> Utilities -> Administrative Tools -> Http Service Administrator -> Update. (NOTE: The Update can take a minute or 2 to come through)

 

If you require assistance with this process, please contact SuccessWare21 technical support at 1-888-251-2779.

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