We currently don't know the exact cause of this issue, but we know it occurs when SWRemote is updated from a specific older version (that is several versions out of date).
In order to fix this, you will need to delete SWRemote, re-install it fresh from the AppStore and then Register SWRemote.
1. Removing SWRemote - please follow the instructions here.
2. Installing SWRemote - please follow the instructions here.
3. Registering SWRemote - please follow the instructions here.
If you have any additional questions, you may reference our online help documents at www.help.swremote.com, call our support team at 1-800-566-6940 or email a support ticket to our support team at email@example.com.