This message is letting you know that the Device does not have a valid data connection (either Cellular or Wireless) and will not be able to send over the payment information.

There are several steps you can take in order to send the payment through.

  1. Make sure Airplane mode is off.

2. Go into the Settings of the Device and toggle the Cellular Data (iOS) / Mobile Data (Android).  This should refresh the connection and you can try to submit the payment again.

If these options do not resolve the issue, a Credit Card Payment will not be able to be taken through SWRemote in the field until the connection is reestablished.

Contact Information
If you have any additional questions, you may reference our online help documents at, call our support team at 1-800-566-6940 or email a support ticket to our support team at

Did this answer your question?