There are two solutions to this issue:

  1. Dispatch to your next job (*Note*: You won't be able to perform another timecard punch until after you go Onsite)
  2. The office can submit a different Timecard Punch without an "Out" time (we recommend "Available On the Clock" if available)

The most common cause of this issue is when the office Complete's a job out inside SuccessWare21. In order to prevent this from happening in the future, they can put in an "Available On-the-clock" IN time (no Out time) after completing the job. Our team is currently looking into a solution for this issue so that you will not need to do this in the future.

If you have any additional questions, you may reference our online help documents at, call our support team at 1-800-566-6940 or email a support ticket to our support team at

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