Question:

How do I add a job from SWRemote?

 

Answer:

A technician can add a job from their device if they are in the user group "Remote Tech Manager", or "Remote Tech On Call" within SuccessWare21.  To Change User Groups, please follow these instructions: Changing User Groups   

To add a job from SWRemote, follow these instructions:

 
This button Expands/contracts the "Menu"  (which is where the customer search Button is located)                                

1.
Click on "Customer Search" Button

2. The tech can search by company name, phone number, last name, or address:


3. When the search is complete, the tech will be able to select the appropriate customer from the list.
                                               

4.  Click the ‘Add Job’ button.  On a Phone, the Add Job will have a Page/Paper Sheet as it's Icon and it is the button to the far right.  

The technician can now enter all the necessary information needed for the job.  When the appropriate fields have been entered, the tech can select the + button to add the job to their own schedule or another technician.

if the Technician needs to immediately dispatch to this job, they will want to leave the date and time as is.  

 

To create a new Customer from the field follow THIS LINK.

If you have any additional questions, you may reference our online help documents at www.help.swremote.com, call our support team at 1-800-566-6940 or email a support ticket to our support team at support@swremote.com.

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