You must have the required permissions (managed in SuccessWare21) in order to be able to do this.  If you do not have this option available to you, you must have an Administrator in SuccessWare21 follow the directions outlined here: How do I give my tech's permission to use the Schedule Search functionality? 

  1. Click the Schedule Search button
  2. Select the date and any additional criteria to narrow down your search
  3. Click the Search button
  4. All jobs that fit your criteria will be displayed on screen

 Tips for searching:

  • You are not required to to pick a job class, job type, Department.
  • In fact you don't have to pick anything at all besides the date. The search will return the first 50 results.
  • Leaving the date range for today (or set for another day), and then picking a Tech is great for zeroing in on a specific Tech.

If you have any additional questions, you may reference our online help documents at, call our support team at 1-800-566-6940 or email a support ticket to our support team at

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