Upon swiping a credit card, some of the fields on the screen are populated, but others are not.
Credit cards have a few tracks in them with different information stored on each track. Track one contains the name on the card and Track two contains the credit card number, expiration date, etc. If this issue occurs, it is because the swiper could not read every track. There are two common reasons for this occurring:
Credit card is damaged - if the credit card is physically damaged, it may be unable to be read correctly. In the event of this happening, simply type in the credit card information.
Credit card swiper is damaged or dirty - try gently cleaning the card reader in case there is some physical debris on the reader. If this does not resolve the issue, and the swiper continues to have problems even with other credit cards, the swiper is most likely damaged. Please contact your hardware provider for assistance on this.
If you have any additional questions, you may reference our online help documents at www.help.swremote.com, call our support team at 1-800-566-6940 or email a support ticket to our support team at email@example.com.