You can chat with us in the SWRemote mobile app, as well as our Admin Site.
With version 3.5.8, we're happy to announce integration with Intercom in SWRemote.
Intercom will give Technicians the ability to chat with us instantly, as well as the Office staff using our Admin site!
To access Intercom, you can either open the icon on the Login screen:
Or if you're already logged into SWRemote, look on the lefthand side just below the Settings button:
When you open Intercom either way, you will be able to see all of your current chats with us. If you restart the app for whatever reason, you'll also be able to get back to the conversation you were on.
To start a new conversation, tap the icon in the top left of the window:
When you're done chatting with us, you can simply close the window.
SWRemote Admin site
When logged into the admin site, you can press the "Live Chat" button to initiate a chat session
Next you will simply need to type your question into the "Send a message..." box.
If you're on the job and don't have the chat window open, a popup will appear at the bottom of the screen with a snippet of the message. To close that, simply tap the message and tap the X on the top right:
Someone from the Support team will respond to you as quickly as they can.