Using SWRemote in the Office

This collection of Articles will help you utilize SWRemote from the office as an Admin

+1
165 articles in this collection
Written by Rachel Lama, Mark Conschafter, and Eric Foster and 1 other

How do I get the Work Authorization and/or Work Approval screen to show up in SWRemote?

Written by Rachel Lama
Updated over a week ago

What is Scout?

Written by Mark Conschafter
Updated over a week ago

Error: Cannot read property 'XXXX' of null

Written by Rachel Lama
Updated over a week ago

How do I check what Time Zone my SuccessWare21 is set to?

Written by Rachel Lama
Updated over a week ago

PayFlow training videos

Written by Rachel Lama
Updated over a week ago

I need help with something not related to SWRemote. Who can I call?

Written by Rachel Lama
Updated over a week ago

How do I connect Dropbox to SuccessWare21 on Windows 8 or 10?

Written by Rachel Lama
Updated over a week ago

How do I connect Dropbox to SuccessWare21 on Windows 7?

Written by Rachel Lama
Updated over a week ago

How do I transfer files from JungleDisk to Dropbox?

Written by Rachel Lama
Updated over a week ago

How do I set up a deposit so that it is available in SWRemote to apply to an invoice?

Written by Eric Foster
Updated over a week ago

The credit card for this invoice was NOT processed via XCharge

Written by Eric Foster
Updated over a week ago

Invoice number ##### is currently marked as "ready-to-post" and can not be updated

Written by Rachel Lama
Updated over a week ago

Signatures not appearing on invoice screen in SuccessWare21

Written by Mark Conschafter
Updated over a week ago

Test Connection Failed - Unexpected failure; Cannot open database "SW21_MASTER" requested by the login. The login failed (swapimgrdm103c) (10005)

Written by Rachel Lama
Updated over a week ago

"Connection Has Been Terminated or Otherwise Ended" Error Message

Written by Rachel Lama
Updated over a week ago

What are the logo requirements for SWRemote?

Written by Rachel Lama
Updated over a week ago

Where does the name that displays on the invoice pull from in SuccessWare21?

Written by Rachel Lama
Updated over a week ago

What do the RemoteTech usergroups mean in SuccessWare21 and how do I change a Tech's Usergroup?

Written by Mark Conschafter
Updated over a week ago

How do I Store Credit Cards for future billing with SWRemote? (ex: Monthly recurring Billing)

Written by Mark Conschafter
Updated over a week ago

What credit card swipes work with SWRemote 3.0+?

Written by Brandon Pearson
Updated over a week ago

How do I view an Inventory Report?

Written by Mark Conschafter
Updated over a week ago

How do I put a Call on hold and reschedule it?

Written by Mark Conschafter
Updated over a week ago

How can I get support for my Apple device?

Written by Brandon Pearson
Updated over a week ago

Which devices are supported to run SWRemote?

Written by Brandon Pearson
Updated over a week ago

Is there a way to use lead notes in SWRemote?

Written by Brandon Pearson
Updated over a week ago

What is the default price on items with different price levels?

Written by Brandon Pearson
Updated over a week ago

Which Truck/Warehouse field in SuccessWare21 shows up in the "Truck" drop down box on the remote devices for technicians?

Written by Brandon Pearson
Updated over a week ago

Does SWRemote have the ability to build Proposals?

Written by Rachel Lama
Updated over a week ago

Need some brushing up on how to use SWRemote? Hiring a new employee?

Open Training signups. Open trainings are our Live Webinar sessions. Please be mindful that all times are listed in Eastern.
Written by Eric Foster
Updated over a week ago
Using the SWRemote Admin Site (https://manage.swremote.com)

How to restrict technicians from deleting Location Document photos.

Written by Mark Conschafter
Updated over a week ago

Walkthrough Video for our new Administration Website for SWRemote

Written by Rachel Lama
Updated over a week ago

I have multiple accounts, how do I move a Tech from one company to another?

Written by Mark Conschafter
Updated over a week ago

How do I reset my SWRemote Admin password?

Written by Mark Conschafter
Updated over a week ago

How do I deactivate an old Technician?

Written by Rachel Lama
Updated over a week ago

How do I create or change the "Work Suggested" & "Work Done" Notes Templates?

Written by Mark Conschafter
Updated over a week ago

Can I hide Item Categories from view in SWRemote?

Written by Mark Conschafter
Updated over a week ago

Adding and Using Content Blocks on Your Receipts

Written by Mark Conschafter
Updated over a week ago

How do I deactivate a device for my account?

Written by Mark Conschafter
Updated over a week ago

How do I change the number of "Calls to Download" and the number of "Calls to View" in SWRemote?

Written by Mark Conschafter
Updated over a week ago

How do I format the e-mails that SWRemote generates?

Written by Mark Conschafter
Updated over a week ago

How far back can I search in the device logs on the SWRemote admin site?

Written by Mark Conschafter
Updated over a week ago

How do I review the Forms filled out by the Technicians?

Written by Mark Conschafter
Updated over a week ago

How do I add an email address to the BCC/CC fields?

Written by Mark Conschafter
Updated over a week ago

The prices for tasks / parts in SWRemote do not match the prices listed in SuccessWare21

Written by Mark Conschafter
Updated over a week ago

How do I get the Work Authorization and/or Work Approval screen to show up in SWRemote?

Written by Mark Conschafter
Updated over a week ago

My Dynamic IP is not updating on the manage.swremote.com site

Written by Mark Conschafter
Updated over a week ago

How do I test my server's connection to the SWRemote server?

Written by Mark Conschafter
Updated over a week ago

How do I change the check policy that appears in SWRemote?

Written by Mark Conschafter
Updated over a week ago

How can I edit or test the invoices that will be emailed to our customers?

Written by Mark Conschafter
Updated over a week ago

Navigating and Logging in to manage.swremote.com

Written by Mark Conschafter
Updated over a week ago

Adding a Logo to Printed & E-Mailed Invoices

Written by Mark Conschafter
Updated over a week ago

Managing the Account Settings for your SWRemote Account

Written by Mark Conschafter
Updated over a week ago

Managing the Device Settings for Your SWRemote Account

Written by Mark Conschafter
Updated over a week ago

Can I print the Work Done or Work Suggested Notes from the Admin Website?

Written by Mark Conschafter
Updated over a week ago

Managing your PayFlow Information in SWRemote

Written by Mark Conschafter
Updated over a week ago

How do I add or remove Photo tags to use in SWRemote?

Written by Mark Conschafter
Updated over a week ago

Can I Copy my Forms?

Written by Rachel Lama
Updated over a week ago

How do I find the Mac Address on my device to match it up to the Admin Site?

Written by Mark Conschafter
Updated over a week ago

Employee name not showing in dropdown to add job.

Written by Rachel Lama
Updated over a week ago

I can’t see my company’s Custom Forms, what do I do?

Written by Rachel Lama
Updated over a week ago

What is a SPF Record?

Written by Rachel Lama
Updated over a week ago

What is the difference between a Pricebook Update and a Pricebook Reimport?

Written by Rachel Lama
Updated over a week ago

Pricebook / reference library items deleted in SuccessWare21 still appear in SWRemote

Written by Rachel Lama
Updated over a week ago

How to Create a Customizable Form

Written by Mark Conschafter
Updated over a week ago

How do I link my Dropbox account to SWRemote to Save Photos and Forms?

To enable the Photo functionality & to be able to see previously filled out Forms on a Device, Dropbox needs to be linked to SWRemote.
Written by Eric Foster
Updated over a week ago

What can I do when my device is set to inactive?

Written by Eric Foster
Updated over a week ago
Using SWRemote with SuccessWare21

How do I setup Opportunity Codes for my techs to use in SWRemote?

Written by Rachel Lama
Updated over a week ago

Why are there punches labeled "NTC" in my technician's timecard?

Written by Brandon Pearson
Updated over a week ago

If I mark a customer as "Bad Risk" will it appear in SWRemote?

Written by Rachel Lama
Updated over a week ago

What does the call priority mean and how do I change it?

Written by Rachel Lama
Updated over a week ago

How do I import my Straightforward Pricing Guide into SW21?

Written by Rachel Lama
Updated over a week ago

How does SWRemote work with Apprentices or helpers?

Written by Rachel Lama
Updated over a week ago

Where do I update Timecard Status?

Written by Rachel Lama
Updated over a week ago

Where do I update Job Status/Call Status?

Written by Rachel Lama
Updated over a week ago

Where can I find a report of my Employee's Timecard?

Written by Rachel Lama
Updated over a week ago

We moved and have a new Address. How do we change the address that appears on our Invoices?

Written by Rachel Lama
Updated over a week ago

There are no jobs downloading onto device

Written by Rachel Lama
Updated over a week ago

The Timecard Status in SWRemote displays “Onsite” and won’t allow me to perform a timecard punch.

Written by Rachel Lama
Updated over a week ago

Running a 'Cashbox' Report Inside SuccessWare21 For PayFlow Users

Written by Rachel Lama
Updated over a week ago

Posting an Agreement in SuccessWare21 after selling in the field in SWRemote

Written by Rachel Lama
Updated over a week ago

My company is switching ISP/Obtaining a new Server, what do I need to be aware of? (LAN customers only)

Written by Rachel Lama
Updated over a week ago

How to restart the http service administrator

Written by Rachel Lama
Updated over a week ago

How to modify a timecard in SuccessWare21

Written by Rachel Lama
Updated over a week ago

How to change the primary employee when multiple techs are assigned to a job

Written by Rachel Lama
Updated over a week ago

How does SWRemote update inventory in SuccessWare21?

Written by Rachel Lama
Updated over a week ago

How does Step 6 - the 'Debrief' step appear in SuccessWare21? (Tabbed version)

Written by Rachel Lama
Updated over a week ago

How does Step 6 - the 'Debrief' step appear in SuccessWare21? (Non-Tabbed version)

Written by Rachel Lama
Updated over a week ago

Error: "Invalid user for agent (asdm1)"

Written by Eric Foster
Updated over a week ago

How do I view a captured signature in SuccessWare21?

Written by Rachel Lama
Updated over a week ago

How do I update a technician's password?

Written by Rachel Lama
Updated over a week ago

How do I setup a Warranty?

Written by Rachel Lama
Updated over a week ago

How do I set up techs to be able to search schedules on a device?

Written by Rachel Lama
Updated over a week ago

How do I set up a user to be able to do a Customer Search on the device?

Written by Rachel Lama
Updated over a week ago

How do I reset or change a user's password in SuccessWare21?

Written by Rachel Lama
Updated over a week ago

How do I post a material requisition that was created by a technician out in the field?

Written by Rachel Lama
Updated over a week ago

How do I find my Master ID in SuccessWare21?

Written by Rachel Lama
Updated over a week ago

How do I enable Location Storage in SuccessWare21?

Written by Rachel Lama
Updated over a week ago

How do I continue a job using SWRemote and SuccessWare21?

Written by Rachel Lama
Updated over a week ago

How can my SWRemote content block match my SuccessWare21 content block?

Written by Rachel Lama
Updated over a week ago

How do I change my Federal Tax ID that displays on the emailed receipts?

Written by Rachel Lama
Updated over a week ago

How do I change the required length of a User Name and/or Password?

Written by Rachel Lama
Updated over a week ago

How do I build parts kits for jobs?

Written by Rachel Lama
Updated over a week ago

How do I add/remove the price override function in SWRemote, so the techs can change the price of an item?

Written by Rachel Lama
Updated over a week ago

How do I add or modify Tax Codes?

Written by Rachel Lama
Updated over a week ago

How do I add a Payment Method for SWRemote?

Written by Rachel Lama
Updated over a week ago

How can I check if an Agreement is already renewed in SuccessWare21?

Written by Rachel Lama
Updated over a week ago

How can I enable/disable SuccessWare21's Ready to Post functionality for Invoices or Requisitions?

Written by Rachel Lama
Updated over a week ago

Enabling TLS 1.2 in the HTTP Service Admin inside SuccessWare21

Written by Rachel Lama
Updated over a week ago

Can I setup Dropbox with SuccessWare21 so that the files are not saved on the local workstation?

Written by Rachel Lama
Updated over a week ago

Adding a new truck to the Truck list at the Log in Screen

Written by Rachel Lama
Updated over a week ago

Why aren't all of my payments and invoices showing up on the Billing Account History screen from jobs processed through the device?

Invoice or Payments not showing up in Reporting
Written by Brandon Pearson
Updated over a week ago

/*FROM INVOICE: END TASKS*/ added to Job Summary

Written by Rachel Lama
Updated over a week ago

How can I give a SuccessWare21 User (such as management or similar) login information for SWRemote without creating a new user?

Written by Mark Conschafter
Updated over a week ago

Changing the payment type if XCharge is enabled on the account

Written by Rachel Lama
Updated over a week ago

How do I add a contract to a customer in SuccessWare21?

Written by Rachel Lama
Updated over a week ago
Credit Card Processing and PayFlow Pro (a PayPal product)

How can I tell if a credit card was swiped through SWRemote or not?

Written by Rachel Lama
Updated over a week ago

Error Message: “Authorization failed: User authentication failed."

Written by Mark Conschafter
Updated over a week ago

Understanding Credit Card Authorizations

Written by Rachel Lama
Updated over a week ago

Reporting Error in Payflow

Written by Rachel Lama
Updated over a week ago

Credit card payments not showing up in PayFlow

Written by Mark Conschafter
Updated over a week ago

How do I force a delayed capture in PayFlow?

Written by Mark Conschafter
Updated over a week ago

How do I know that a credit card taken in SWRemote was processed successfully?

Written by Rachel Lama
Updated over a week ago

How do I view credit card information that was sent through SWRemote in SuccessWare21?

Written by Mark Conschafter
Updated over a week ago

How do Payments through PayFlow appear on my bank statement?

Written by Mark Conschafter
Updated over a week ago

My credit card payment is not appearing in PayFlow while in tutorial mode

Written by Mark Conschafter
Updated over a week ago

What happens to credit card authorizations and captures when the device loses connection to the internet?

Written by Mark Conschafter
Updated over a week ago

How do I search for a transaction in PayFlow?

Written by Mark Conschafter
Updated over a week ago

How many PayFlow Pro accounts can be created for my company?

Written by Mark Conschafter
Updated over a week ago

How does SWRemote process credit cards through Payflow Pro?

Written by Mark Conschafter
Updated over a week ago

How do I confirm that a credit card transaction was completed in PayFlow

Written by Mark Conschafter
Updated over a week ago

How do I run a daily activity report in PayFlow?

Written by Mark Conschafter
Updated over a week ago

Error Message: “Authorization failed: Failed merchant rule check. Would you like to continue?”

Written by Mark Conschafter
Updated over a week ago

How do I perform a refund(credit) in PayFlow?

Written by Mark Conschafter
Updated over a week ago

Error Received: Invalid merchant information

Written by Mark Conschafter
Updated over a week ago

Where can I find my log-in information for PayFlow?

Written by Mark Conschafter
Updated over a week ago

Why aren't my credit card transactions appearing in PayFlow?

Written by Mark Conschafter
Updated over a week ago

How to run a Transaction in PayFlow Pro

Written by Mark Conschafter
Updated over a week ago

What is the URL to manage my PayFlow account?

Written by Mark Conschafter
Updated over a week ago

How to create a Custom Report in Payflow

Written by Mark Conschafter
Updated over a week ago

How to Void a Transaction in Payflow Pro

Written by Mark Conschafter
Updated over a week ago

How to credit a previously run Transaction using Payflow Pro

Written by Mark Conschafter
Updated over a week ago

How to search for a Transaction in Payflow Pro

Written by Mark Conschafter
Updated over a week ago

How to run a report in PayFlow to find credit card transactions that were authorized, but never captured

Written by Mark Conschafter
Updated over a week ago

How to run a sale in PayFlow Pro

Written by Mark Conschafter
Updated over a week ago

What do all the result codes mean in PayFlow for declines or errors?

Written by Mark Conschafter
Updated over a week ago

How can I set the maximum chargeable allowance in PayFlow?

Written by Mark Conschafter
Updated over a week ago

Change setups from 'host-based' to 'terminal-based'

Written by Mark Conschafter
Updated over a week ago

How do I run a Batch ID report in PayFlow?

Written by Mark Conschafter
Updated over a week ago

How do I know what invoice a credit card transaction in PayFlow corresponds to?

Written by Mark Conschafter
Updated over a week ago

Error Message:Timeout waiting for Host response

Written by Mark Conschafter
Updated over a week ago

Can I tell if a payment was swiped or keyed in?

Written by Mark Conschafter
Updated over a week ago

Does ID Tech provide a Warranty on the Shuttle Credit Card Swipers ?

Written by Mark Conschafter
Updated over a week ago

I want to find out about processing Credit Cards in the Field, how is it all connected?

Written by Mark Conschafter
Updated over a week ago

Why are my Techs sending paid invoices to the customers, yet accounting is reporting that these customers credit cards have not been charged? (Payflow Customers).

Written by Mark Conschafter
Updated over a week ago

How to Process Cards manually in the field, without a Swiper?

Written by Mark Conschafter
Updated over a week ago

How do I Reconcile with Payflow?

Written by Mark Conschafter
Updated over a week ago

How can I tell which Tech ran a Credit Card Transaction through PayFlow?

Written by Mark Conschafter
Updated over a week ago

How do I edit the accepted Credit Card types through Payflow Pro?

Written by Mark Conschafter
Updated over a week ago

Does SWRemote support the new Chip or EVM Credit Cards?

Written by Mark Conschafter
Updated over a week ago

How do I change my company information in the Paypal Manager?

Written by Mark Conschafter
Updated over a week ago

Mastercard 2-Series Cards

Written by Mark Conschafter
Updated over a week ago