I received an email from PayFlow stating that I must change the way my processor setup is. It says I am host based, and need to be terminal based. What can I do?
If you receive an email like the example below from PayFlow, you need to contact your Processor, and have them make the changes associated with what is stated in the email -
Example Email from Payflow -
Your Transactions for login "XXXXXXXXX" have failed to settle due to a set up issue at your processor (Name of Processor). They have you set up as Host based you should be set up as Terminal based. In some instances this error will allow the transactions to settle but your PayPal Manager will not show them as complete and will not allow you to run credits if you need to. Please contact (Name of Processor) and have them correct your account. Once you have done this please reply to this email or call our support number and reference your case number "1234567". We will resubmit the transactions so you will be funded and update you when the case has been completed. Transactions going forward will not settle until this has been resolved. Thank you
Example Email to respond with -
You can forward this email along to your processor so they can make the associated changes. Once they do so, you will also have to email PayFlow(email@example.com) in order to process any previous batches through. The email to PayFlow MUST come from either the email on file in PayFlow, or from an SWRemote PayFlow contact. An example email can be seen here -
Please re-submit the transactions to batch for our merchant ____________. We have changed the (Name of Processor) account on their account to be Terminal based now so the transactions should batch.
Please let me know once the re-submission has occurred and the transactions begin to batch.
Going forward, all batches will be processed automatically after the change has been made.
If you would like more information on how to create a "batch report", please click here.