If this happens on an individual payment, it is likely that the technician was disconnected from the internet when taking the payment. Please verify that other technicians for your company are successfully taking payments in the field.
If payments have stopped going through altogether for every technician, most likely you PayFlow password changed. You must update your payflow password that is stored in admin.swremote.com.
- Log in to admin.swremote.com
- Click Settings
- Click PayFlow
- Enter the new PayFlow password in both password fields.
- Press Save
If issues persist, it may require assistance from PayFlow's support team. They can be reached at 1-888-221-1161.