This error is a PayFlow exclusive error, and will need to be taken up with PayFlow, however, try the following options below first.

  1. Run a daily report to figure out what the transaction ID is for the item in question here.
  2. You can try and force the delayed capture from the authorization by following this article here.

If you have any additional questions, you may reference our online help documents at www.help.swremote.com, call our support team at 1-800-566-6940 or email a support ticket to our support team at support@swremote.com.

Did this answer your question?