This occurs because the Invoice was marked as Ready to Post either by SuccessWare21, or when a technician submitted the Call Status as CM or Completed

  • Open up the assignment in question (as shown below)
  • Press F10 to open up the Invoice
  • Right click on the Ready to Post bar
  • Select Not Ready to Post
  • It should now display Not Posted (as shown below)

If you have any additional questions, you may reference our online help documents at, call our support team at 1-800-566-6940 or email a support ticket to our support team at

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