This occurs because the Invoice was marked as Ready to Post either by SuccessWare21, or when a technician submitted the Call Status as CM or Completed.
- Open up the assignment in question (as shown below)
- Press F10 to open up the Invoice
- Right click on the Ready to Post bar
- Select Not Ready to Post
- It should now display Not Posted (as shown below)
If you have any additional questions, you may reference our online help documents at www.help.swremote.com, call our support team at 1-800-566-6940 or email a support ticket to our support team at firstname.lastname@example.org.