Test Connection Failed - Unexpected failure; Cannot open database "SW21_MASTER" requested by the login. The login failed (swapimgrdm103c) (10005)
This error is returned when testing SWRemote's connection to your server through SWRemote's admin website, manage.swremote.com.
***We highly recommend reaching out to SuccessWare21's tech team to assist you/your IT team with this issue***
- Create a new Active Directory user named SWAPIADMIN (set a permanent password that you can remember)
- Make this user a member of both DOMAIN ADMIN and SW21User groups
- Assign this account to the Successware21 HTTP Server and Successware21 HTTP Messaging services
- Restart the Successware21 HTTP Server service. Note that the Messaging service starts automatically. (The HEARTBEAT Service is not typically used and should remain inactive)
You can contact SuccessWare21 at 888-251-2779
If you have any additional questions, you may reference our online help documents at www.help.swremote.com, call our support team at 1-800-566-6940 or email a support ticket to our support team at firstname.lastname@example.org.