1. Log into SuccessWare21 with administrative credentials
  2. Click on the 21 icon
  3. Click Setup
  4. Click User Manager
  5. Double-click the user that is having issues logging in
  6. Click the Groups button
  7. Click the Logon-12 tab
  8. Click the Edit button lower middle
  9. Check the box for 'swmagent' located in the list to the left, scroll down to the bottom
  10. Click Save.
  11. Have them try to log in again.  It will now allow them to login.
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