• Log in to SuccessWare21
  • Click on the 21 icon
  • Click on Setup
  • Click on Utilities
  • Double click Administrative Tools
  • Double click Http Service Administrator
  • Click the Services button
  • Right click on SuccessWare21 Http Heartbeat service and select Start
  • Right click on SuccessWare21 Http Heartbeat service and select Properties
  • Change the start up type to Automatic
  • Log back into manage.swremote.com and check if the IP address has been updated after five or six minutes.

Since we do not have a Dynamic IP address internally, this has been hard to test to confirm that the heartbeat will update in 3rd party systems.  If you are in need of assistance with setting up the heartbeat, please reach out to SuccessWare21 support.  They can be reached at 1-888-251-2779

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