When this issue occurs, it is typically due to one of the following causes:
- The price changes were recently made and the changes have not yet carried down to the SWRemote server. To fix this, follow this article to push the changes down immediately.
- The price changes were received by the SWRemote server, but the user needs to log out / reload their pricebook to receive the changes. For instructions on reloading your pricebook / reference library, follow this article.
- The item is a task that has price levels attached. Note that the system will override the Our Price field if there is a price level configured under the Price levels tab.
If you do have any difficulties concerning prices not matching between systems, please give the SWRemote support team a call at 1-800-566-6940. We will be able to provide the fastest possible assistance if a specific item is provided.