What can I do when my device is set to inactive?
Why does this error occur?
This error is received when the device you're attempting to log in on has been set to "inactive" in the system. Devices are set to inactive by the SWRemote team to mark them as "not in use" preventing your company from being billed for devices that are not being used.
How do I fix this issue?
You can log into our admin website and click Dashboard
Click the checkbox that says "Show Active Only?"
Scroll through the list and find the device that matches the one you wish to reactivate. Both the Device Name and Mac Address will be visible on the bottom of the login screen. Once you found the correct device, click the Activate button.
Once the Activate button as been selected, it should look like it does below, where all the devices only have "deactivate" as an option.
If you have any additional questions, you may reference our online help documents at www.help.swremote.com, call our support team at 1-800-566-6940 or email a support ticket to our support team at firstname.lastname@example.org.