SWRemote - Version Release Notes 3.5.1

New Features:

  • The Technical Support chat window has been updated to display incoming messages when the chat window is minimized and now has the ability to reconnect to a session after SWRemote has been closed or connection is lost. 
  • The My Jobs screen has been updated to handle the display of multiple jobs in a cleaner look.
  • Users will now be able to email invoices to multiple addresses.
  • We've made some minor changes to clean up the User Interface on the Parts (Requisition) screen.
  • The Equipment screen will now display the System field.
  • The displayed name for Pricebook Item Categories on our Admin Website will now mirror the Item Category names that are in SuccessWare21.

Bug Fixes:

  • When a Visit is on an invoice, adding a Task to Declined Work will now operate correctly.
  • Fixed an issue where the Callback Job Number was not submitting correctly in certain cases.
  • Fixed an issue where Manufacturer and Type were not editable when they were saved as blank fields.
  • Completing a call and selecting "No," to "Would you like to dispatch to your next Assignment?" will now correctly prompt you to perform a Timecard punch.
  • The Refresh Assignments button on the My Jobs screen has been fixed, and will no longer hide calls that are not .scheduled first.  Previously it would only display one job, despite having multiple jobs and the Settings set for them to be displayed. 
  • You will still need to select Reload Assignments in Settings to see job changes after going 'Onsite'.
  • When a credit card is declined, the tech will now be required to either receive a Valid authorization, or change the Payment Type before moving forward ensuring an accurate Payment is listed in SuccessWare21.
  • Restricted Item Categories will no longer show when searching or browsing through the Catalog.
  • Fixed an issue where pre-built Pricebook tasks with a negative value were able to be marked as Taxable.
  • Fixed an issue that was causing Assignments with no Scheduled time (just date) to display on a techs schedule. This will require a SuccessWare21 update to take effect.



If you require further assistance, please reach out to the Support Team using any of our channels - 


Phone: 800-566-6940

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