Why does this happen?
In order for the device to modify the timecard from the field, exclusive control by the device is required. This occurs when the device locks the technician's timecard when they log in. This error means that someone in SuccessWare21 has unlocked the timecard and is making updates to it, or forgot to give Remote Control back after doing some sort of update.
This error can also occur when the technician does not log out at the end of the night and they never lose connectivity. This results in the device being still active from the night before, and it never rolling over to the next day.
Performing either one of these should restore control of the timecard to Mobile Technician.
Have the person who locked the timecard in SuccessWare21 unlock it by taking the following steps:
1. Log in to SuccessWare21
2. Bring up the Call Center
3. Right click over the technician's Employee Code
4. Select Timecard
5. Check the box labeled 'Remote Control'
6. Click Close
Once these steps are completed in SuccessWare21 have the technician:
1. Try to send through their time card punch again.
2. Log out and log back in. This will end the previous day's session that was still active.
3. If it will not allow you to log out, go into settings and select Force Logout.
Note: Do not click yes if you do not have an active data connection, or if you have a pending credit card transaction,
At the end of each work day -
First press the Logout button in the Menu, and then Quit by swiping SWRemote away.
To Learn more about how Remote Control works, please click HERE.