To confirm that your device has an active data plan, look for "4G" or "LTE" at the top of the screen. (Location may vary where on screen depending on device make/model). If it does not, you may need to make sure your Cellular Data is on and that Airplane mode is off.
- When you see "4G,' or "LTE," open your mobile web browser. (Default varies by device and custom installation.)
- Navigate to www.google.com and attempt a search (for example, SWRemote). If the search goes through, you have a valid connection.
Note: If the device does not have an active 4G/LTE or Wi-Fi connection please contact your cellular service provider.
To confirm a Wi-Fi connection, there should be a series of cascading curved lines located at the top of the screen, indicating the existence and strength of your connection. Full bars indicates a strong connection.
If the Wi-Fi connection is not enabled you can follow the steps listed here to enable it.