*Yes, you can use one User, as long as "Employee Code" matches the Username.*
- Log into SuccessWare21 with administrative credentials
- Click on the 21 icon
- Click Setup
- Click User Manager
- Double-click the user that is having issues logging in
- Click the "Groups" button
- Click the "Logon-14" tab
- Click the "Edit" button lower middle
- Check the box for "swmagent" located in the list to the left, scroll down to the bottom
- Click Save.
- Have them try to log in again. It will now allow them to login.