Error Message: “Authorization failed: Declined. Please retry your payment or try another payment method"

  • Reason why error occurs
    The Credit card/debit card does not have funds available or funds are not able to be charged at the moment. Ask the customer if they have an alternative card.
  • When a credit card is declined, it will show up immediately after the customer signs to authorize the payment (which is when SWRemote submits the authorization).

When “Authorization failed: Declined. Would you like to continue?” pops up, tap "no" to go back to edit the payment. If "yes," is tapped, the back arrow will return to the previous screen, going back to the payment screen.


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